Dears,
I am new in this forum.I hope this is right place to ask my question.
I have a case that we are using Enterprise content management solution to manage the documents & business process so here when we create the business process users used to send the mail.
Here the business case in the insurance company(Z) that X company have a policy with Z company , X company any new employee joined they will send the mail to Z company then Z company will fill the form for business process in ECM system then ECM system send the mail to X Company,here the problem is when ever sending the mail it is going as an new email.My requirement here is X company they will reply from Outlook so they will just send the reply on same mail but Z company via ECM system so they can not reply the same mail so please advise me is there any way whenever sending the mail from ECM system it should not go as an new mail it should go with old mail conversation.
Please advise me how i can achieve this & how I can live chat with the technical people .